Course curriculum

    1. Lesson 1.1 - Course Introduction

    2. Lesson 1.2 - Course Overview

    3. Lesson 1.3 - Skills Framework for the Information Age (SFIA)

    4. Lesson 1.4 - Syllabus Document Overview

    5. Lesson 1.5 - Exam Overview

    1. Lesson 2.1 - The Context for Business Process Modelling

    2. Lesson 2.2 - Two Kinds of Systems

    3. Lesson 2.3 - Business Systems & IT Systems

    4. Lesson 2.4 - What Is a Process?

    5. Lesson 2.5 - Processes

    6. Lesson 2.6 - Process Quality Shows Up Everywhere

    7. Lesson 2.7 - Why Model Business Processes

    8. Lesson 2.8 - Two Kinds of Systems

    9. Lesson 2.9 - Mapping vs. Modelling

    10. Lessom 2.10 - The Roll of IT in Business

    11. Lesson 2.11 - Approaches to Process Modelling

    12. Lesson 2.12 - Process Levels

    13. Lesson 2.13 - Two Views of an Organisation

    14. Lesson 2.14 - Functional View of an Enterprise

    15. Lesson 2.15 - Functional vs. Process View

    16. Lesson 2.16 - Organisation Chart of an Enterprise

    17. Lesson 2.17 - The Process View

    18. Lesson 2.18 - What We Covered

    19. Quiz Questions

    1. Lesson 3.1 - Module Introduction

    2. Lesson 3.2 - Module Objectives

    3. Lesson 3.3 - Enterprise View of Process Hierarchy

    4. Lesson 3.4 - Map Before Model

    5. Lesson 3.5 - SIPOC View of The Enterprise

    6. Lesson 3.6 - Harmon Model of the Organisation

    7. Lesson 3.7 - SIPOC View of Enterprise

    8. Lesson 3.8 - Value Proposition

    9. Quiz Questions

    1. Lesson 4.1 - Modelling at the Event-Response Level

    2. Lesson 4.2 - Process Elements

    3. Lesson 4.3 - Process Elements - Continued

    4. Lesson 4.4 - Business Rules

    5. Lesson 4.5 - Customer

    6. Lesson 4.6 - Business Events

    7. Lesson 4.7- Process Elements Example

    8. Lesson 4.8 - Building The Model

    9. Lesson 4.9 - Business Process Modelling Technique

    10. Lesson 4.10 - Process Dependency vs Process Flow

    11. Lesson 4.11 - Why Model Business Processes

    12. Lesson 4.12 - Process Modelling Notations

    13. Lesson 4.13 - Notation

    14. Lesson 4.14 - Measuring Proceses

    15. Lesson 4.15 - Molude Wrap Up

    16. Quiz Questions

    1. Lesson 5.1 - Modelling at the Actor-Task Level

    2. Lesson 5.2 - Actor-Task View of Process Hieracrhy

    3. Lesson 5.3 - What is a Task

    4. Lesson 5.4 - Task Analysis

    5. Lesson 5.5 - Task Narative & Description

    6. Lesson 5.6 - Documenting Business Rules

    7. Lesson 5.7 - Task Performance Measures

    8. Lesson 5.8 - Documenting the Steps of a Task

    9. Lesson 5.9 - Task Steps Diagram

    10. Lesson 5.10 - Use Case Descriptions

    11. Quiz Questions

    1. Lesson 6.1 - Module Introduction

    2. Lesson 6.2 - Learning Objectives

    3. Lesson 6.3 - Customer Journey Maps

    4. Lesson 6.4 - The 8 Wastes of Lean

    5. Lesson 6.5 - Challenging Business Rules

    6. Lesson 6.6 - Task Analysis

    7. Lesson 6.7 - Typical NVAs

    8. Lesson 6.8 - What Do You Think

    9. Lesson 6.9 - Critical Analysis

    10. Lesson 6.10 - Identifying Process Problems

    11. Lesson 6.11 - Possible Process Flow Problems

    12. Lesson 6.12 - Potential Process Flow Improvements

    13. Lesson 6.13 - Unsatisfactory Performance

    14. Lesson 6.14 - Alternative Approaches to Change

    15. Lesson 6.15 - When To USe BPI & BPR

    16. Lesson 6.16 - What Do You Think

    17. Lesson 6.17 - Importance of Overall View

    18. Lesson 6.18 - Modelling to the To-Be Processes

    19. Lesson 6.19 - Scenario Analysis

    20. Lesson 6.20 - Checking the Holistic Solutions

    21. Lesson 6.21 - Lesson Recap

    22. Quiz Questions

About this course

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  • 87 lessons
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