Change Management Foundation v2

Learn the art and science of guiding organizations through transitions with our Change Management Foundation course.

Course curriculum

1. Course Introduction
2. Change Management Tutor Bot
3. About your Instructor
4. Course Guide
1. Lesson 1 - Introduction
2. Lesson 2 - Course Structure
3. Lesson 3 - Study Guidance
4. Lesson 4 - Learning Outcomes
5. Lesson 5 - Exam Information
6. Lesson 6 - Target Audience
7. Lesson 7 - Certification Structure
1. Lesson 1 - Introduction
2. Lesson 2 - The Sigmoid Curve
3. Lesson 3 - Organisations’ Experiences of Change
4. Lesson 4 - Success Factors for Change Management
5. Lesson 5 - Individual Change Management
6. Lesson 6 - Organisational Change Management
7. Lesson 7 - Project & Change Management
8. Lesson 8 - Improving Success Rates
9. Lesson 9 - Summary
10. Test Your Knowledge Quiz
1. Lesson 1 - Introduction
2. Lesson 2 - Learning Objectives
3. Lesson 3 - The Change Curve: Introduction
4. Lesson 4 - The Change Curve: Stages
5. Lesson 5 - The Change Curve: Practical Observations
6. Lesson 6 - The Human Transition Model: Introduction
7. Lesson 7 - The Human Transition Model: Start with Endings
8. Lesson 8 - The Human Transition Model: Neutral Zone
9. Lesson 9 - The Human Transition Model: New Beginnings
10. Lesson 10 - Motivation: Introduction
11. Lesson 11 - Motivation: Maslow's Hierarchy of Needs
12. Lesson 12 - Motivation: Rewards & Punishments
13. Lesson 13 - Motivation: Satisfaction & Growth
14. Lesson 14 - Motivation: Survival & Learning Anxieties
15. Lesson 15 - Motivation: Personal Growth
16. Lesson 16 - Individual Differences: Introduction
17. Lesson 17 - Individual Differences: People of Different Types - Summary of Types
18. Lesson 18 - Individual Differences: People of Different Types - Conflicts & Preferences
19. Lesson 19 - Summary
20. Test Your Knowledge Quiz
1. Lesson 1 - Introduction
2. Lesson 2 - Learning Objectives
3. Lesson 3 - Metaphors of Organisations
4. Lesson 4 - Models of Change - Lewin's Three Stage Model
5. Lesson 5 - Models of Change - Kotter's Eight Step Model
6. Lesson 6 - Models of Change - Senges Systems Thinking Model
7. Lesson 7 - Summary
8. Teste Your Knowledge Quiz
1. Lesson 1 - Introduction
2. Lesson 2 - Learning Objectives
3. Lesson 3 - Roles and their Functions in a Change Lifecycle
4. Lesson 4 - What Makes a Good Sponsor
5. Lesson 5 - What Makes a Good Change Agent - Change Agents and Change Managers
6. Lesson 6 - What Makes a Good Change Agent - Change Agents and Line Managers
7. Lesson 7 - Change Agents and Sources of Power
8. Lesson 8 - The Role of Line Management
9. Lesson 9 - Summary
10. Test Your Knowledge Quiz
1. Lesson 1 - Introduction
2. Lesson 2 - Learning Objectives
3. Lesson 3 - A Description of Organisational Culture
4. Lesson 4 - How Culture is Developed and Identified
5. Lesson 5 - How Culture is Shaped
6. Lesson 6 - Culture & Climate
7. Lesson 7 - Categorising Culture
8. Lesson 8 - Summary
9. Test Your Knowledge Quiz
1. Lesson 1 - Introduction
2. Lesson 2 - Learning Objectives
3. Lesson 3 - Chaos Theory
4. Lesson 4 - Complex Adaptive Systems
5. Lesson 5 - Complex Responsive Processes
6. Lesson 6 - Change Situations that Require an Emergent Approach
7. Lesson 7 - Describing & Defining the Future
8. Lesson 8 - Providing Leadership in Emergent Change
9. Lesson 9 - Summary
10. Test Your Knowledge Quiz
1. Lesson 1 - Introduction
2. Lesson 2 - Learning Objectives
3. Lesson 3 - Drivers of Change - Force Field Analysis
4. Lesson 4 - Developing Vision - Introduction
5. Lesson 5 - Developing Vision - Definition of Vision
6. Lesson 6 - Developing Vision - Capturing Viewpoints
7. Lesson 7 - Developing Vision - Writing a Vision Statement
8. Lesson 8 - Developing Vision - Pitfalls of Vision Statements
9. Summary
10. Test Your Knowledge Quiz
1. Lesson 1 - Introduction
2. Lesson 2 - Learning Objectives
3. Lesson 3 - Principles of Stakeholder Engagement
4. Lesson 4 - Identifying Stakeholders - Introduction
5. Lesson 5 - Identifying Stakeholders - Workshops
6. Lesson 6 - Identifying Stakeholders - Techniques
7. Lesson 7 - Segmenting Stakeholders - Introduction
8. Lesson 8 - Segmenting Stakeholders - CPIG Segmentation
9. Lesson 9 - Mapping Stakeholders - Introduction
10. Lesson 10 - Mapping Stakeholders - Personas
11. Lesson 11 - Mapping Stakeholders - Empathy Maps
12. Lesson 12 - Mapping Stakeholders - Stakeholder Radar
13. Lesson 13 - Mapping Stakeholders - Two Dimensions
14. Lesson 14 - Influencing Stakeholders - Introduction
15. Lesson 15 - Influencing Stakeholders - Innovation Adoption Curve
16. Lesson 16 - Influencing Stakeholders - Listening for Mobilization
17. Lesson 17 - Influencing Stakeholders - Lead with Meaning & Emotion
18. Lesson 18 - Influencing Stakeholders - Through Demonstration
19. Test Your Knowledge Quiz
1. Lesson 1 - Introduction
2. Lesson 2- Learning Objectives
3. Lesson 3 - Communication Theory - Communication Biases
4. Lesson 4 - Communication Theory - Feedback Mechanisms
5. Lesson 5 - Communication Theory - Interpersonal & Mass Communication
6. Lesson 6 - Communication Theory - One-Way & Two-Way Communication Approaches
7. Lesson 7 - Communicating Change - Introduction
8. Lesson 8 - Role of Communication for Engagement
9. Lesson 9 - Communicating Change - Maintaining a People Focused Approach
10. Lesson 10 - Communicating Change - Improving Communication Effectiveness
11. Lesson 11 - Communicating Change - Barriers to Effective Communication
12. Lesson 12 - Encouraging Engagement by Appealing to Hearts and Minds
13. Lesson 13 - Communications Channels - Introduction
14. Lesson 14 - Lean & Rich Communication Channels
15. Lesson 15 - Communication Channels - Fostering Collaboration
16. Test Your Knowledge Quiz
1. Lesson 1 - Introduction to Change Impact
2. Lesson 2 - Learning Objectives
3. Lesson 3 - Assessing Change Impact - Introduction
4. Lesson 4 - Identifying Change Impacts - Categorisation
5. Lesson 5 - Identifying Change Impacts - Mckinsey 7s Model
6. Lesson 6 - Identifying Change Impacts - Key Inputs
7. Lesson 7 - Identifying Change Impacts - Stakeholder Impact Assessment
8. Lesson 8 - Change Severity Assessment
9. Lesson 9 - Summary
10. Test Your Knowledge Quiz
1. Lesson 1 - Introduction
2. Lesson 2 - Learning Objectives
3. Lesson 3 - The Change Formula
4. Lesson 4 - How to work with individuals in large changes - Introduction
5. Lesson 5 - How to work with individuals in large changes - Change Agent Networks
6. Lesson 6 - How to work with individuals in large changes - Middle Managers
7. Lesson 7 - How to work with individuals in large changes - Innovators Majority & Laggards
8. Lesson 8 - Team Development - Building a Change Team
9. Lesson 9 - Team Development - Tuckman's Five Stages
10. Lesson 10 - Team Development - Glaser & Glaser's Five Elements
11. Lesson 11 - Developing a Change Management Plan
12. Lesson 12 - Preparing for Resistance - The Psychological Contract
13. Lesson 13 - Preparing for Resistance - Common Causes of Resistance
14. Lesson 14 - Summary
15. Test Your Knowledge Quiz
1. Lesson 1 - Introduction
2. Lesson 2 - Learning Objectives
3. Lesson 3 - Roots of Learning Theory
4. Lesson 4 - The Learning Cycle
5. Lesson 5 - Learning Styles
6. Lesson 6 - Conscious Competence Model
7. Lesson 7 - The Learning Dip
8. Lesson 8 - Planning for Training
9. Lesson 9 - Summary
10. Test Your Knowledge Quiz
1. Change Management Foundation Summary
2. Change Management Foundation Syllabus
1. Change Management Foundation Sample Exam 1
2. Change Management Foundation Sample Exam 1 - Answer Key
3. Change Management Foundation Sample Exam 2 - Answer Key
4. Change Management Foundation Sample Exam 2 - Rationale
5. Change Management Foundation Sample Exam 2
6. Change Management Foundation Sample Exam 1 - Rationale
1. Change Management Foundation Internal Test
1. Exam Simulator
1. Course Feedback Form

About this course

169 lessons

ITonlinelearning Academy

Change Management Foundation v2

Course curriculum

Introduction

Module 1

Module 2

Module 3

Module 4

Module 5

Module 6

Module 7

Module 8

Module 9

Module 10

Module 11

Module 12

Module 13

Course Documents

Sample Exams

Internal Test

Exam Preparation

Course Feedback

About this course

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