Course curriculum

    1. Lesson 1 - Introduction

    2. Lesson 2 - Common Conflict Styles & Their Strengths & Risks

    3. Lesson 3 - Competing

    4. Lesson 4 - Accommodating

    5. Lesson 5 - Avoiding

    6. Lesson 6 - Compromising

    7. Lesson 7 - Collaborate

    8. Lesson 8 - Scenario

    9. Lesson 9 - Communication Strategies for Conflict Resolution

    10. Lesson 10 - Managing Difficult Workplace Conversations With Confidence

    11. Lesson 11 - Tips

    12. Lesson 12 - Influencing Without Authority

    13. Lesson 13 - Relationship - Building & Trust

    14. Lesson 14 - Establishing Credibility

    15. Lesson 15 - Leverage Emotional Intelligence

    16. Lesson 16 - Strategic Communication

    17. Lesson 17 - Scenario: Influencing Without the Title

    18. Lesson 18 - Conclusion

    19. Quiz Questions

    1. Course Feedback Form

About this course

  • £199.00
  • 20 lessons
  • 0 hours of video content

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