Course curriculum

    1. Lesson 1 - Introduction

    2. Lesson 2 - Benefits of Embracing a Culture of Feedback

    3. Lesson 3 - Situation-Behaviour-Impact (SBI)

    4. Lesson 4 - Why SBI Works

    5. Lesson 5 - Using SBI in a Team Dynamic

    6. Lesson 6 - Giving Feedback Constructively

    7. Lesson 7 - Do's & Don'ts

    8. Lesson 8 - Receiving: Pause

    9. Lesson 9 - Receiving: Positive Intent

    10. Lesson 10 - Receiving: Listen Actively

    11. Lesson 11 - Receiving: Clarifying Questions

    12. Lesson 12 - Receiving: Reflect

    13. Lesson 13 - Receiving: Manage Emotions

    14. Lesson 14 - Conclusion

    15. Quiz Questions

    1. Course Feedback Form

About this course

  • £199.00
  • 16 lessons
  • 0 hours of video content

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