ITonlinelearning Academy

1.1 Introduction

1.2 What Quality Management Really Means

2.1 What Quality Planning Actually Means

2.2 Defining Quality Requirements

2.3 Quality Standards & Frameworks

2.4 Quality Planning Tools

2.5 Making Quality Planning Practical

2.6 Real-World Quality Planning Example

3.1 What Quality Assurance Really Means

3.2 Process-Focused Quality Assurance

3.3 Real-World Quality Assurance Examples

3.4 Quality Assurance Tools & Techniques

3.5 Building a Quality Culture

3.6 Quality Assurance Planning

3.7 Common Quality Assurance Challenges

5.1 Why Use Statistics in Quality Control

5.2 Understanding Variation

5.3 Simple Quality Metrics

5.4 Real-World Examples

5.5 Control Charts

5.6 Pareto Analysis

5.7 Using Statistics for Decision Making

5.8 Simple Tools for Statistical Analysis

5.9 Making Statistics Practical

6.1 What Continuous Improvement Means

6.2 The Continuous Improvement Cycle

6.3 Real-World Continuous Improvement Examples

6.4 Sources of Improvement Ideas

6.5 Making Improvement Happen

6.6 Improvement Tools & Techniques

6.7 Benefits of Continuous Improvement

6.8 Common Improvement Challenges

7.1 What Total Quality Management Really Means

7.2 Core Principles of TQM

7.3 TQM in Project Practice

7.4 Benefits of TQM Approach

7.5 Implementing TQM in Projects

7.6 TQM vs Traditional Quality Approaches

7.7 Making TQM Work