Course curriculum

    1. Lesson 1 - Introduction

    2. Lesson 2 - The Role of Tone in Written Communication

    3. Lesson 3 - Tone Check

    4. Lesson 4 - Tone in Action

    5. Lesson 5 - Why Clarity Matters

    6. Lesson 6 - Key to Clear Email Communications

    7. Lesson 7 - Subject Line

    8. Lesson 8 - Summarise Key Points

    9. Lesson 9 - Follow Up & Follow Through

    10. Lesson 10 - CC Field

    11. Lesson 11 - Rules of an Email Chain

    12. Lesson 12 - Awareness of Cultural Differences

    13. Lesson 13 - Do's & Don'ts

    14. Lesson 14 - Handling Sensitive Issues Over Email

    15. Lesson 15 - Examples

    16. Lesson 16 - Conclusion

    17. Quiz Questions

    1. Course Feedback Form

About this course

  • £199.00
  • 18 lessons
  • 0 hours of video content

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